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filler@godaddy.com
Please reach us at if you cannot find an answer to your question.
⭐️Are the prices shown on the website per person?
Yes, the prices are per person
⭐️How many people are in the group?
Minimum number of participants is 2 people, maximum is 5 people
Do you provide private tours?
Yes. we provide private tours.
【Private tour conditions】
○ 2 people or more
○ From 2 hours
○ Bar hopping not allowed
If you would like a private tour, please inquiry us at our private tour form.
⭐️Do you provide custom tours?
Private tours allow you to customize your tour. However, we may not be able to meet all your wishes.
Please check the participation conditions for private tours before making a reservation.
⭐️ What time is the tour starting time?
It depends on the tour. Please check the tour itinerary on the tour page. You can also check the confirmation email after making your reservation.
⭐️ Where is the meeting point?
It depends on the tour.
The meeting point of your tour is written in the tour's page of each tour.
.You can also check the confirmation email after making your reservation.
⭐️ How can I check my reservation?
After booking, the confirmation email with your name, booking date, time and meeting place will be sent to your email address. If you haven't received it yet, please contact us at (our contact form)
⭐️ Can I add more people to my reservation?
If the date is still open on the website, please book online. If the date is closed, please contact us at (our contact form ). We'll check availability and get back to you.
⭐️ I am travelling alone. Can I join to any tour?
Solo travellers are all very welcomed to join our tours! We have lots of solo travelers on our tours!
⭐️ We are a big group (over 6 people). Can we book a tour?
Booking possible. Please book from private tour form.
⭐️ Can I bring children to the tours?
Children under 6 years old are not allowed on group tours.
Small children (under 6 years old) are welcome on private tours. However, the participation of two or more people aged 13 or older is required. Children under 12 years old are not included in the number of guests as they are free of charge.
⭐️ Do you have kids price?
Group tours are open to guests ages 6 and older and we don't have kids price.
Private tours are free for children 12 and under. However, two or more people over the age of 13 are required to participate.
⭐️ Do I need to print out a voucher to join the tour?
You don't need to print out anything to join the tour. Basically you only need to inform the guide about your name.
⭐️ Do you offer hotel pickup/dropoff service?
We are sorry that we don't offer pickup/dropoff service now.
⭐️ Do you offer tour in other languages than English?
If the language is other than English, we can provide guides in Japanese. Other languages are currently not supported.
【Payment & Cancellations】
⭐️ Can I pay the guide in cash on the day of the tour?
Payment in cash is possible on the day
⭐️ When can I get a full refund?
you can get a full refund if you cancelled your booking 24 hours before the tour starting time. You will also have a refund if we are not able to provide the tour after you have booked it for some inavoidable reason or cancellation due to inclement weather.
⭐️ I think I have paid but I didn't receive any confirmation email
The payment probably didn't go through and your tour wasn't booked. Please go back to the booking page and try again. If you've seen that the payment has gone through, maybe the email address was incorrect. In this case, please contact us in our contact form and we'll solve it as soon as possible.
⭐️ Is there a cancellation fee?
if you cancel at least 24 hours before the tour's starting time, the cancellation will be free. However, if you cancel within or after the tour's starting time, we will not be able to provide a refund.
⭐️ What happens if I am late for the tour meeting?
If you are more than 15 minutes late, the tour will start. Please be punctual.
If you think you will be late, please email your guide in advance to let us know how late you will be. The guide will respond according to the situation.
Fees cannot be refunded if you are unable to participate in the tour due to being late.
⭐️ I cannot find the guide at the meeting point.
Please make sure you are in the right place as instructed in our email. Contact us by sending a message on our contact form as soon as possible.
⭐️ I didn't receive any confirmation email after booking.
If you did not receive your confirmation email around 30 minutes after booking, please follow these steps: 1. Check if it went to your spam box. 2. If step 1 does not help, please contact us at our contact form as soon as possible, giving us your name, tour name and the date you booked.
⭐️ I've booked the wrong date
Please contact us at our contact form.
⭐️ How do I know if my booking was confirmed?
If your booking request is accepted, you will receive a confirmation email with your tour information. We will send you an another email the day before the tour informing you of the meeting location and time again.
⭐️ Can I reschedule my booking?
Please contact us at our contact form.
You can reschedule your booking up to 24 hours before the tour starting time (depending on availability)
Please note that we may not be able to meet your request for changes depending on the timing and reservation status.
⭐️ What is your cancellation policy?
Please contact us as soon as possible if you need to cancel your reservation.
If canceled due to customer's convenience, the following cancellation fee will be charged
Cancellation on the day or without notice:→100% of the reservation fee
⭐️ How can I get a receipt for my booking(s)?
Please contact us at our contact form requesting for an invoice.
⭐️ How far in advance can I make a reservation?
Group tours can be booked 1 month in advance, private tours 3 months in advance.
⭐️ Can I tip my guide?
Tipping is entirely at your discretion.
⭐️ How can I know more information about my guide?
You can view the guide's profile on the website.
Exchanging contact information directly with the guide is prohibited.
⭐️ Can I give the guide a drink?
Guides are allowed to drink alcohol with customers during the tour. However, whether alcohol is allowed or not depends on the guide, so please ask your guide directly.
⭐️ Can I invite the guide after the tour is over?
It is prohibited to interact with the guide in private. Once your tour is over, continue your adventure at Miley's Bar!
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